Privacy Policy

Last updated: July 29, 2026

This Privacy Policy describes how Al Sheraa Logistics («we», «us») collects, uses, and protects your personal information when you use our mobile application («App») and related services.

1. Who We Are

Al Sheraa Logistics provides a platform for international shipment tracking and order management for customers in Iraq and abroad.

2. Information We Collect

• Account information: name, phone number, email, shipping address, and customer ID.
• Shipment information: parcel details, tracking status, tracking numbers, photos, and notes.
• Device information: device type, operating system, and technical identifiers for push notifications.
• Push notification tokens (FCM): to send shipment status updates.
• Payment information: processed by our payment provider; we do not store full card details on our servers.

3. How We Use Your Information

• Create and manage your account.
• Track shipments and send status notifications.
• Provide shipping cost estimates and warehouse addresses.
• Communicate about your orders or support requests.
• Improve app security and prevent fraud.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share data with:

• Technology service providers (hosting, storage, notifications).
• Firebase (Google) for phone authentication and push notifications.
• Google Sign-In or Apple Sign-In when you choose those login methods.
• Shipping and warehouse partners to fulfill your orders.
• Authorities when required by law.

5. Data Storage and Security

We use reasonable security measures including encrypted connections (HTTPS) and access controls. Some files (such as shipment photos) are stored on secure cloud servers.

6. Data Retention

We retain your information while your account is active or as needed to provide the service and comply with law. You may request account deletion by contacting us.

7. Your Rights

You may request access, correction, or deletion of your data, and object to certain processing where applicable. Contact us using the details below.

8. Children's Privacy

The App is not directed to children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with an updated date.

10. Contact Us

• Website: https://alshira-app.com